Answer: We take your confidentiality and intellectual property seriously. All information is securely handled according to our privacy policy. Additionally, we are happy to sign non-disclosure agreements (NDAs) upon request to ensure your designs and details are protected.
Answer: If you wish to cancel or modify your order, please contact us as soon as possible. Cancellations can be processed before production starts. If production has already begun, cancellation or modification may incur additional charges depending on the progress.
Answer: Yes, we provide tracking numbers for all orders shipped via air or sea freight. You can track your shipment in real-time through the carrier’s website or by using the tracking number we provide.
Answer: Yes, we offer a warranty period of 12 to 24 months for most of our products, depending on the type. This warranty covers manufacturing defects, but does not cover damage caused by misuse or improper handling.
Answer: If a product is damaged or defective upon arrival, please notify us within 7 days with clear photos and a description of the issue. We will arrange for a return, replacement, or refund depending on the situation.
Answer: We offer comprehensive after-sales service. If you experience any issues with the product, please contact us within 30 days of receiving the shipment. We will assess the situation and offer solutions such as replacements or refunds, depending on the circumstances.
Answer: We have a strict quality control system in place, which includes thorough inspection of raw materials, in-process checks, and final product testing. Additionally, all products undergo an inspection before shipment to ensure they meet your specifications.
Answer: We offer various shipping methods including air freight, sea freight, and express services (like DHL, FedEx, UPS). The method chosen will depend on the size and urgency of your order.
Answer: Yes, we have the capacity to handle both small and large orders. Our production facilities are equipped with advanced machinery, and we have a team in place to ensure high-volume production meets quality standards and delivery deadlines.
Answer: Our products are certified to meet international standards such as ISO9001, CE, and RoHS, depending on the product category. We can provide the necessary certificates upon request.
Answer: Yes, we offer both customization and OEM (Original Equipment Manufacturer) services. You can provide your design or requirements, and we will work with you to create a product that meets your specifications.
Answer: The MOQ varies depending on the product type. For most of our products, the MOQ is 100 units. However, we can discuss smaller orders for some products based on your specific needs.
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