FAQ

How is technical support provided after purchase?

We offer lifetime technical support via phone, email, and remote diagnostics; on-site service can be arranged under our service agreements.

What is the minimum order quantity (MOQ)?

Our standard MOQ is one complete unit for most products; bulk discounts apply for larger purchase volumes.

Do you offer sample units?

For qualifying projects, we can provide sample components for evaluation under pilot conditions, subject to return or purchase agreement terms.

How do I request a quote?

Submit your requirements via our website’s RFQ form or email inquiry, and you’ll receive a detailed proposal—including technical specs and pricing—within two business days.

What packaging standards do you comply with?

Our export packaging meets ISTA and ISO 9001 packaging control standards, ensuring products arrive undamaged in transit.

Can I get detailed datasheets?

Yes. We maintain an online library of datasheets and CAD drawings; simply request the document code or product serial number for quick access.

Are installation instructions provided?

Each shipment includes comprehensive installation manuals, wiring diagrams, and safety guidelines to facilitate correct and safe assembly.

What warranty do you offer?

All products carry a 24-month limited warranty against manufacturing defects, covering performance under rated conditions and backed by responsive support.

Do you provide customization services?

Yes. We can tailor dimensions, materials, and interface specifications—and comply with CE and IEC 62271 standards—to meet your unique project requirements.

What is the typical lead time for standard products?

Standard catalog items generally ship within 4–6 weeks of order confirmation; please contact us for precise delivery schedules based on your region.

How can I choose the right component for my application?

Our technical team will evaluate your system voltage, current requirements, environmental conditions, and installation constraints to recommend the optimal product solution.

What range of products does Putai Electric offer?

We supply a comprehensive portfolio—including cable accessories, transformers, switchgear components, surge arresters, insulators, fuses, and sensors—to cover all medium- and high-voltage needs.

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